COVID 19 CASHFLOW

I app**** for COVID 19 Cashflow relief through the app. The account shows as COVID 19 loan - 2 Wesbank debit orders were paid and then reversed - one was manually put through (not by me). I have not received rental income due to COVID 19 - no cashflow relief for me.... me account have a negative balance..... and I don have any access to cash..... Disappointment after disappointment after disappointment after 25 years.... will move ALL my account as soon as this is all over..... I queried this already on the 25th April..... app chat = useless (according to the person the Cashflow will only kick in end of July????), email = no answer, facebook = I am getting reference nr on sms..... still no one can tell me whats going on.....