COVID-19 CASH FLOW RELIEF

I app**** for the covid-19 cashflow relief not being aware that i could claim from my credit life insurance to pay out for my fnb obligations because fnb had never offered that option to their clients. Upon applying for my credit insurances i had been in contact with numerous consultants in the loans department that have advised me that i can cancel the relief at any time if and when my insurances pay out. My insurances eventually paid installments on my accounts (of which i have proof) and when i sent an email to debt relief cancellations they refused to cancel and remove the cash flow relief from my profile, stating they have already made payouts without substantial proof as this is incorrect, and is forcing me to pay for debt that i do not need. how is this ethical? and nobody seems to want to assist or care about me as a client utterly disgusted and will be moving my personal and business accounts with immediate effect