Covid 19 Bond repayment

My father in law is 62 years old. Due to the Covid 19 pandemic, his employer has closed and will only open on Level 2. He approached FNB for relief on his bond but was informed that he needs to take a loan from them to pay the bond. This is very ********* because he will then have to pay installments on the loan. FNB should change there logo from "How can we help you" to "How can be rob you" He's now stressing at his age to repay a bond when he doesn't have funds due to no fault of his. Can FNB not be empathetic like the other banks and grant his relief during this pandemic??????