COVID-19 Assistance, -Full Mailboxes, staff cannot assist

COVID-19 Assistance, BIG ON WEBSITE OF FNB.. Due to National Lockdown, no salary was paid to me. Logged on the FNB site, got a reply to submit documents. Emails kept on being retired stating mailbox full. Called, mailed, logged CALLS, spent hours on the phone. All referred me to send mail to alternative mailbox, got a email back, where I had to submit documents, again I submitted, the same mail In total I must have sent 15 emails with the same documents. To date I received no reply, only a '' bot:' telling me my account is in arrears, what a joke.... I know my account is in arrears, I cannot make arrangements, if I am unable to communicate with FNB, to date that has been impossible. Aware it is lockdown, but they could maybe just send a response, or empty the mailboxes.