Covid-19 Assistance FNB

I am trying to arrange a payment holiday for a bond, I mailed homeloans who repied please use the app covid-19, which i did on my profile it gives me our 10 other companies that have current accounts but not an option for a home loan, this is a typical run around situation by FNB again, IT IS IMPOSSIBLE TO MAKE AN ARRANGEMENT what a joke if you wish to truly assist us please feel free to contact me highly disappointed.