Covid-19 and FNB doesn't give a Damn

Its Thursday, 18th June. Still waiting on FNB to hear whether they will grant me a payment holiday on my bond after being retrenched. They are so bad at calling and so bad at communicating. I have been with FNB for almost 20 years ... and this is what you get - nothing. Dinat Feroz was very helpful - but no follow up. I received a call today - could not hear a word and the lady calling me confirmed she would call me back - but then that would be expecting too much of me. Sick to death of this bad service. I have reported this to the Ombudsman. Going to be interesting.