Covid-19 account ****

I managed to get hold of you last week and chatted to Happy Moloi telephonically and I then said over the phone and subsequently sent an email that I wish to cancel my covid-19 account as I cant access it. Happy Moloi only rep**** on Saturday saying it takes 72 hours to cancel. Which means it should have been cancelled by now but alas the account is still open and gaining interest and I still cant use it. So, in a nutshell - PLEASE CANCEL MY COVID-19 ACCOUNT NOW. How many times do I need to ask you?