Courier services are HORRIBLE

I received a call from a lady who had notified me that I will receive a delivery of my premier cheque card 2 weeks ago and I said ok, I will wait to hear about the delivery time. Next thing I know I get a call from a number I do not know, while I'm in a work meeting, about "my delivery is outside! Where am I?!" The tone of the delivery guys is inappropriate and unprofessional! When I called them back, I made an arrangement that they must deliver early the next day as I will be traveling outside the office for another meeting! When I make a follow up on how far the card is, these CCD call center people tell me about pictures taken outside my work place (as proof that they were there) and about exceeding delivery limits!? When NO ATTEMPTS have been made to make PROPER arrangements for the delivery of my card which expires IN NOVEMBER 2017!!! FNB come on! Use proper systems & be people of your word!