TS
Tracey S

1 reviews | Active since Sept 2010

14 Dec 2017, 15:31

Courier service don’t answer their phones

I got a call from Mr Delivery Courier on 6 Dec for the delivery of my credit card. I have tried to call them since then and they DO NOT answer their phones at all..this has cost me a fortune in airtime and I think FNB need to find another courier service or let me collect the card at my branch..very unacceptable!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Dec 2017, 16:04
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)