RA
Rudi A

1 reviews | Active since Nov 2016

12 Dec 2018, 12:19

courier no working.

Guy you are using Takealot delivery to deliver my credit card, which will expire in the next 3 weeks. It's christmas en new years quite soon, so I won't have the privilege of using it. For the past 4 weeks they tried to call me, ironically at a time when I was either on another call or couldn't take the call for whatever reason. They don't phone back in an hour or so, but take a WHOLE WEEK to phone back. And then I can't take the call again.

I called back the number on the SMS THREE TIMES, first being told "the system is offline we'll leave a message. The 2nd time I waited 45 minutes and hung up. The third time I hung up after 32 minutes (yes I checked every time) as I don't have enough time, or airtime to wait for your people to decide to to their work.

I will rather collect the card at my closest branch. Please arrange for that.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Dec 2018, 12:46
Official
Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards 

Hello Peter Complaints Team

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