1 reviews | Active since Jul 2017
Courier left card + PIN with receptionist
<p>I had my new FNB debit card delivered to my work. I wasn't at my desk at the time the courier got here. Our Receptionist asked him if he wants to wait or come back, to which he rep**** "No it's fine", she (Receptionist) can just sign for me. I was back at my desk literally 5 minutes later. The letter contained the new card AND PIN. While this might not be FNB's fault, I'm still holding you accountable for 3rd parties you hire to do those deliveries. I wouldn't have had a problem getting the card myself from a branch. But that?</p>
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)
