MM
Miche M

1 reviews | Active since Feb 2015

02 Jun 2017, 15:50

**** courier company

<p>This has been one of my worst experiences yet, having to deal with a courier company used by FNB.</p> <p> </p> <p>I had no issues with Mr Delivery, but this CCD couriers, does not know how to speak or deal with customers, they irritation in their voices when you ask them questions, which in turn gets the customer being me, quite ****ed off, and the lack of communication with regards to my card, has been very frustraing as I did not know what was going to happen to my card or not...</p> <p> </p> <p>Even though my reference number was apparently the one for a card to be destroyed why, did they not pick up that they incorrectly delivered my card to Tokai branch when i requested it to be delivered to my work address...</p> <p> </p> <p>This is not on and the service from CCD couriers are very poor from the very start.</p> <p> </p> <p>FNB you can do better, however now i have to waste my time going into a branch I tried to avoid so that I don't have to stand in long queues... </p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Jun 2017, 16:13
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is *** .

Regards

Complaints Resolution

Naomi Petersen

*** (option one)

MM
Miche M's update06 Jun 2017, 11:12
Reviewer Update

Good Day Naomi

So i have e-mailed the e-mail address i have received in the sms's but no-one has come back to me at all.

I call the CCD couriers who in turn keeps on sending me these sms's that they are trying to get hold of me but have not even called me, and keeps on dropping the line when i eventually get through after nearly 10 tries, and No i am not making this up.

This is honestly becoming ridiculous as they send me sms's which are annoying as hell.

Please sort out this **** as soon as possible, this CCD Courier services sucks...

I am told to call their office on ********** 137, where someone picks up and drops the entire time, and I have a ref number of ********** 2