Couldn't get help

, Its been a week and a half since I got an Sms from FNB to collect my cheque card since the one I have has expired, I stood in a long que and after I was help the system took long to respond since they said it had network problems, before that I went to the internet cafe to print a cellphone contract that had my residential address, I was told they dnt accept the one with a black n white logo, they need a color print-out, imagine how long have I stood there and I am not going back again until FNB send me the card either at home or work, and it must be sent being activated won't stand being send back again after standing in a long cue, and being asked to go fetch the counselor's proof of resident where I will also have to stand in a long cue, waiting for a black n white document again! I'm jus ****ed off!!!! Stole the employers time for nothing!!!