Could not get me Verified bank statements

I'm an FNB customer of 13 years and currently living outside of South Africa and required verified bank statements for Visa purposes. I've been trying for weeks on the website and it always gives me the "E-4005 Web service is unavailable error"

I've tried talking to the secure agents like 10 times and they're absolutely useless at assisting, they say "Try again later", "Try again in the day", "The error is fixed try again" But it never works.

They even offer to send it me but will charge me R50 a statement even though their system has an issue. But they never actually send it. They just ghost the chat. Because I suspect they realize that it doesn't work for them either. One agent even acknowledged that they're having issues accessing the statement and will send it the next morning. Why do I have to R50 a statement while the issue is on their side?

I've gone as far as to send my sister who lives in South Africa to a bank with printed non-verified ones to get stamped with an authorization letter. But the Bank Branch Manager was rude to her, and told her that I must deal with it on the secure chat only. She even proved to them they their website wasn't working. Is this how bad service delivery has become in South Africa?

If I could I would put have put 0 stars. I've been since recommending to all my family and friends and professional associates to move across to Standard Bank, and once I'm in South Africa again, I'll do the same.

Fnb is like Eskom it seems