1 reviews | Active since Mar 2010
Could not care attitude
Not able to access my Investment account through Online Banking this morning due to FNB system error. Telephone banking consultant got same error. The investment call-center agent said they were aware of the problem but no information on when it would be on-line again. She suggested I try later in the day & when I wanted to escalate the matter she put the phone down. Sending in an email query gets a standard 48 hour notification. Seems FNB not able to offer 'Real-Time' banking.
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one