COULD NOT BE ASSISTED

<p>there was a card dispatched to me by FNB on the 23rd of October, After cancelling my old one, the premier banker adviced me that it was going to take 5 to 7 days for me to recieve it and i was told that someone was going to contact me and ask me where to deliver, today i decided to cal premier banking to track the delivery of my card since no one called me, the lady that assisted me refused to tell me how long or even track the delivery of my card because i could not veryfy myself with the last 6 digits of my cards, now i lost both of my cards and sure she could have ask other security questions to veryfy me, i didnt want her to check or help me with my finances, all i wanted was for her to tell me about the delivery of my card, and the fact that she didnt want to help i found it rude and fustrating, when i ask her if there is another department that can help she said no one can help me without verification, i am very disapointed at fnb and that she coukld not even use her mind to think of other ways to assist.</p>