CJ
Chevonne J
1 reviews | Active since Feb 2020
05 Sept 2022, 07:33
Could have stayed with Capitec
Worst service ever. From opening the account over a week ago to date. Nothing but hassles
Helpful (0)
Replies (2)0
Replies (2)CJ
Chevonne J's updateReviewer Update
06 Sept 2022, 13:48Visited your branch today to collect my card,
1 - I asked for an Ebucks card and I was told that I need to "purchase" it from Clicks
2 - When I opened the account I was told that when I collect my card I need to tell the person assisting me that they need to do a reversal of the temporary card charge - I advised the assistant - Charge was not reversed
3 - I needed assistance to verify my device - Stood infront of a PC for over 10 minutes and they couldnt get it right. I was advised to use my PC at home, I was literally sent home to fix it on my own and guess what I cannot do it on my home PC because "The device is not recognized"
4 - I get a call from FNB to sort out my "hello peter" query and the person on the other side literally spoke alot of "NOTHING"
According to her "she cannot assign my case to any department she needs to figure out which department to send it to"..... She didnt ask me any relevant questions related to my issue and she then said she needs to assign it to the Premium department.
She didnt need to call me to distinguish this, my ID number is listed on this complaint and its not like I told her which account I have, she knew this already. So why call me without a solution? How much more of my time do you need to waste?
1 - I asked for an Ebucks card and I was told that I need to "purchase" it from Clicks
2 - When I opened the account I was told that when I collect my card I need to tell the person assisting me that they need to do a reversal of the temporary card charge - I advised the assistant - Charge was not reversed
3 - I needed assistance to verify my device - Stood infront of a PC for over 10 minutes and they couldnt get it right. I was advised to use my PC at home, I was literally sent home to fix it on my own and guess what I cannot do it on my home PC because "The device is not recognized"
4 - I get a call from FNB to sort out my "hello peter" query and the person on the other side literally spoke alot of "NOTHING"
According to her "she cannot assign my case to any department she needs to figure out which department to send it to"..... She didnt ask me any relevant questions related to my issue and she then said she needs to assign it to the Premium department.
She didnt need to call me to distinguish this, my ID number is listed on this complaint and its not like I told her which account I have, she knew this already. So why call me without a solution? How much more of my time do you need to waste?
CJ
Chevonne J's update06 Sept 2022, 13:48
Reviewer Update
Visited your branch today to collect my card,
1 - I asked for an Ebucks card and I was told that I need to "purchase" it from Clicks
2 - When I opened the account I was told that when I collect my card I need to tell the person assisting me that they need to do a reversal of the temporary card charge - I advised the assistant - Charge was not reversed
3 - I needed assistance to verify my device - Stood infront of a PC for over 10 minutes and they couldnt get it right. I was advised to use my PC at home, I was literally sent home to fix it on my own and guess what I cannot do it on my home PC because "The device is not recognized"
4 - I get a call from FNB to sort out my "hello peter" query and the person on the other side literally spoke alot of "NOTHING"
According to her "she cannot assign my case to any department she needs to figure out which department to send it to"..... She didnt ask me any relevant questions related to my issue and she then said she needs to assign it to the Premium department.
She didnt need to call me to distinguish this, my ID number is listed on this complaint and its not like I told her which account I have, she knew this already. So why call me without a solution? How much more of my time do you need to waste?
1 - I asked for an Ebucks card and I was told that I need to "purchase" it from Clicks
2 - When I opened the account I was told that when I collect my card I need to tell the person assisting me that they need to do a reversal of the temporary card charge - I advised the assistant - Charge was not reversed
3 - I needed assistance to verify my device - Stood infront of a PC for over 10 minutes and they couldnt get it right. I was advised to use my PC at home, I was literally sent home to fix it on my own and guess what I cannot do it on my home PC because "The device is not recognized"
4 - I get a call from FNB to sort out my "hello peter" query and the person on the other side literally spoke alot of "NOTHING"
According to her "she cannot assign my case to any department she needs to figure out which department to send it to"..... She didnt ask me any relevant questions related to my issue and she then said she needs to assign it to the Premium department.
She didnt need to call me to distinguish this, my ID number is listed on this complaint and its not like I told her which account I have, she knew this already. So why call me without a solution? How much more of my time do you need to waste?
CJ
Chevonne J's updateReviewer Update
07 Sept 2022, 07:38Literally 2 days later and nothing yet. I cannot approve my debichecks because the device won't register. If my debits will bounce I will make sure you pay for it. This is the worst service Ever!!!!!!!!!
CJ
Chevonne J's update07 Sept 2022, 07:38
Reviewer Update
Literally 2 days later and nothing yet. I cannot approve my debichecks because the device won't register. If my debits will bounce I will make sure you pay for it. This is the worst service Ever!!!!!!!!!