FM
FRANCINA M

1 reviews | Active since Jul 2016

28 Jul 2016, 07:20

COST

<p>SOME TIME AGO I WAS USING FNB.AS MY BANK.AFTER SOME WHILE IVE CHANGED TO CAPITEC.THAN I TOLD THEM TO STOP ALL THE DEBIT ORDERS SO THAT ALL THE DEBIT ORDERS CAN GO TO CAPITEC.THAN FNB TOLD ME THAT THEY DOONT DO THAT.MY PROBLEM IS EVERYTHING MONTH THEY ARE CHARGING ME FOR MONTHLY FEE.AND IVE ASKED THEM TO CLOSE MY CARD THEY SAID NO WE CANT DO THAT COZ YOU STIL HAVE ALOAN IN FNB.EVEN THOUGH THAT LOAN IM PAYING IT ELCTRONICALLY BUT THEY ARE STILL GOING THROUGH THAT ACCOUNT TO DEBIT.SO NOW MY ACCOUNT IS IN ARREARS AND IM NOT USING THAT ACCOUNT ANYMORE.PLEASE HELP ME TO CLEAR THIS MATTER.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Jul 2016, 09:06
Official

Please accept our apologies for the disappointing experience and the unnecessary concern caused.

we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint 978332

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** (option one)