Corupted Internet Banking Problem
<p>I have had a very bad experience with this problem since 2016. I went to the Christiana FNB Branch to help me fix my *******ed internet problem but still nothing. I have emailed the FNB Online in July 2016 where I explained my problem. Online FNB told me that I must call them to fix it. Went to the branch again. Unfortunately I couldn't remeber the man I talked to when the branch called Head Office but still couldn't fix this. I sended in a query on the 3/3/2017 so that they can call me. I received a sms to say that my query has been logged with a reference number and that I will receive a call within 24-48 hours it is the 7th of April 2017 today and still nobody called me. I am really unhappy with the service of FNB. I can't fix this online problem by myself and nobody is responding to my request so who is gonna help me then?</p>
Good day Ms. charmaine potgieter
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. charmaine potgieter
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***