1 reviews | Active since Oct 2018
*******ion, ***** and First National Bank
We had a customer order a unit from us. We sent him a quote and asked for payment upfront. This customer then sent us a proof of payment eft. When we checked to see if the funds had cleared FNB informed us it was a cheque deposit. We as a business do not accept cheques we haven't for many years. As most businesses in South Africa.
Two days later the cheque bounced. So it was an attempt to de***** us. What I am wondering... the so called customer never got anything from this deal, we did not get anything from this deal, but guess what? FNB hit us with astronomical bank charges. FNB got something from this deal.
This is very suspect as I have read a few reviews on this site with a very similar story to mine. FNB scores money from their loyal customers. How were we suppose to know the customers were not legit? Who gave FNB the right to allow a cheque deposit in our account?
Anyone reading this with similar story to mine please contact me on **********
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Points of Presence for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Points of Presence for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)