*******ion at FNB too??

My EasyZero account has been frozen for no reason. After spending countless minutes and airtime trying to get through to their consultants, i eventually spoke with a gentleman who seemed utterly unmotivated to solve any queries much less answer my questions. I was told they are 'keeping my money' (wow..) until i fetch my card (i switched to FNB because of the ease of cardless banking??) at the nearest branch. He didnt care to explain why they are 'keeping my money' or why my account was frozen. Do they have the right to do this? When I explained to the gentleman that I am not able to go to the branch for various reasons (ie im disabled and dont have transport, the nearest branch is 40kms away) it was like speaking to a rock. He did not try to resolve my query at all. I am very unhappy with FNB in general. Are banks really allowed to 'keep your money' without reasonable cause? I am greatly unhappy and dissatisfied.