jV
jacqui V

1 reviews | Active since Apr 2010

07 May 2018, 10:18

******* Banking

Disgusted and livid at this bank. selling my personal information to loan companies and then on top of that they sold it because they say I was not successful in obtaining a loan with the bank. I am demanding that this bs bank shows me on black and white where I app**** for a loan and where I was declined. This proof I want because I will take you to the National Consumer Commission.

I am absolutely disgusted and probably time to close my accounts. I have been a golden client but this bank can go to hell!

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply07 May 2018, 11:08
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

jV
jacqui V's update07 May 2018, 13:57
Reviewer Update
Inconvenience!!! are you serious?? This is a serious matter not just an inconvenience. I would like proof of the loan I have app**** for and FNB's subsequent decline thereof. If you can not proof that to me then do not waste my time by calling me to apologise. I do not need no apology. I need an answer as to whom authorised the bank to sell my information to any other party and i need to see this so called loan i did not qualify for. Do not contact me for any other bs!!!!