Correct information not given through to me

When I was at FNB about 2 weeks ago, they told me that I could upgrade to a Premier client. The lady that helped me, just asked me which branch will be closest to collect my new card from. I told her that I work around the corner from FNB Featherbrooke, so that would be the closest. She never told me that I had the option of them delivering my card for free. Now I am going to be charged more than R200 just for them to send my card to Featherbrooke, and I pick it up there. I was really not happy with this, because this option of the free delivery was never even suggested while I was there. Nor was I told that there was going to be so much bank charges for them taking it to the branch. I spoke to another lady on the phone, regarding a product from FNB, and I asked her about my Premier cards. She arranged for me to get my credit card delivered to my work, for free. She said that she could see on the system that my cheque card was delivered to Featherbrooke, and told me about the charges involved. I am really NOT happy about this!! And I really hope that someone will phone me back regarding this matter urgently.