CORPORATE DEPARTMENT USELESS IN ASSISTING

I am trying to find out with the upgrade of card machines at the petrol stations, we are told by the managers that the Clicks virtual cards cant scan and the numbers cannot be put in manually either. We are now loosing points as a result. I have tried to call the Corporate dept of FNB, and the guy that answered did not identify himself and did not even greet me, it sounded like he just woke up and he was really not interested in taking the call. Please can you clarify the matter to the petrol stations as to how they go about scanning or entering Click cards to enable the clients to earn points on their spending? Thank you.