Coronavirus- who you can’t count on In a time of crisis

Our country is in a state of national crisis. Everyone has pitched up to help or assist but where is FNB? Today ABSA announced its payment break to customers, Standard Bank have extended this to both their business and personal account holders and guess what FNB sends me this morning? My monthly statement for my loan, business as usual. I contacted support to speak to someone about at least one months grace period, I was 1396 in the queue! The phone just rings when you call them, no one answers, which is quite convenient when they have said if you need to arrange terms please call us. Furthermore, a small group of concerned citizens drove around my small town before lock down to distribute hand sanitizer for free to businesses that would be staying open. FNB was the cherry on top! The busiest bank in my town, ATM queues around the block and no sanitizer to be found. We gave the security guard a bottle and asked him to please assist. But how long wIll that last? Across the road Standard bank were organized. Spraying people’s hands, wiping down the machines afterwards. I have been incredibly disappointed in FNB, from such an innovative brand to downright useless.