Copy of Invoice

I bought a Samsung TV and Xbox combo with FNB last year December and only got delivered in Jan . Last month my power supply stopped working . Called Steve (FNB) to get help. All I got was a nothing but empty promises. I was told to call Microsoft Support and that I must wait 3 day to get a copy of my invoice......3 days ...What the hell<br> <br> Its now been 2 weeks...<br> <br> I really must un Steve myself and seek an alternative bank . nca