1 reviews | Active since Mar 2009
Coolest and innovative bank"s mobile app can't do applications. Branches can't assist home loan applicants.
I app**** for pre-approval for a home loan on mobile app.
Email received states: Based on the information obtained we are unable to calculate a loan amount, and therefore recommend that once you have found a property, a full application can be submitted via nav» Home.
We need the pre-approval to negotiate the price with seller based on affordability, before! signing a "offer to purchase".
I then attempt to do the "full" application, but then the mobile app gets stuck and I have ro restart. I then gave up!
I decide to go to my branch, Sandton City and the guy at the door says I have to call home loan myself, as there are no consultants to assist at the branch. Seriously!? Not that's innovative and "cool" . Mxm!
Ensure a home loan consultant calls me urgently!
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
So I chatted to Joanne from Home Loans and apparently I still have to complete the application on the mobile app, that's including uploading the docs (SMH) and then deal with the consultant after fetting a "200..." reference number.
So I chatted to Joanne from Home Loans and apparently I still have to complete the application on the mobile app, that's including uploading the docs (SMH) and then deal with the consultant after fetting a "200..." reference number.