cH
candy H

1 reviews | Active since Nov 2009

08 Feb 2017, 08:43

Convince me to upgrade, lose all benefits

<p>Having been a client for 20 years I am disgusted. I was told it would be MAGNIFICENT to upgrade to the PRIVATE CLIENTS account. BIG MISTAKE. </p> <p>Firstly, they took away all my ebucks benefits, discounts etc - basically put me back at the bottom. I was earning around R500 a month before, now I have about R79 since last year November.</p> <p>Secondly, the cost is huge compared to what I was paying before on my premier account.</p> <p> </p> <p>Now I have asked (for months) to please revert back to my premier account status, but here's the clincher!! I have to PAY an initiation fee, I have to pay a higher interest rate and I won't be put back on the same benefits I had with ebucks a few months ago - ABSOLUTE ****************!</p> <p> </p> <p>I'm told I can apply for my previous interest rate a later stage again!!!</p> <p>FNB you are going to lose a customer. SHOCKING.</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Feb 2017, 08:52
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

***

Tel number: *** (option one)

cH
candy H's update15 Feb 2017, 18:29
Reviewer Update

NOTHING. I repeat NOTHING has been done to this complaint. I received an email from the woman at Private Bank accounts - no one has even told her that I have lodged a complaint!!

SHAMEFUL FNB. USELESS AGAIN.