1 reviews | Active since May 2016
Conveniently ignoring my messages
<p>I recently took out a FNB credit card and corresponded with the bank that the initiation fee of R150 should be waived. The bank opened up the account, and the initiation fee has been debited off my account. I have tried emailing the bank about this (CRM: ********** ********** 9) but FNB are yet to respond to this message. Instead the agents cherry pick which questions to answer. Please reverse the fee, FNB.</p>
Good Day graham-beverley,
Thank you for making contact with us.
This serves as confirmation that your concerns has been received and noted. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via the contact details provided below?
Your reference number is: 940992
Kind Regards
Complaints Resolution
Melinda Duvenhage
Email address: **********
Good Day graham-beverley,
Thank you for making contact with us.
This serves as confirmation that your concerns has been received and noted. We will look at the matter and provide feedback soon.
We do apologize for any inconvenience we have cause to you.
Should you need to contact us for any further questions please contact us via the contact details provided below?
Your reference number is: 940992
Kind Regards
Complaints Resolution
Melinda Duvenhage
Email address: **********