JC
Johann C
1 reviews | Active since Mar 2010
13 Nov 2018, 11:41
Contradictory Actions - Ebucks Earn at Engen
FNB advertises that one one will earn Ebucks at Engen Petrol stations for fuel purchases, but then disqualifies you if you use the petrol card they provided you with for the purpose of paying for fuel, despite that the fuel comes of the same account immediately - they want you to use you Cheque card.
They thus provide you with a petrol card for the purpose of paying for fuel, but then penalizes you for using it for using it for fuel. This is contradictory .
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FNB (First National Bank)'s replyOfficial
13 Nov 2018, 12:37Good day Johann,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one
FNB (First National Bank)'s reply13 Nov 2018, 12:37
Official
Good day Johann,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one