1 reviews | Active since Jun 2016
Contract breach
Hi I am extremely frustrated. I've had a few bad experiences with FNB in the past few months. But right now I was under the impression that the last payment for my personal loan would be on the 25th July 2020 as per the statement I received on the 22nd July 2020. The payment is currently pending and as per the call center agent, it would only be processed during the course of the day as the payment date fell on a weekend. I am happy with that response.
However as per the app it says that there is 3 months remaining which is incorrect as this was a 6 month term repayment. This needs to be looked into as I would not be able to afford extra payments next month as per the agreement this it should be done. Please confirm that this account will be closed once the last payment is processed.
I have tried to use the secure chat but no one can help me.
For the past few months the debit order amount was R1184.67 however on Saturday only 1182.74 was deducted from my account.
I do not change this amount so why all of a sudden?
Now this might not seem like a big deal BUT now if I go into the account it says SETTLEMENT amount is R1.91! WHAT THE **** IS THAT!!!!!! If you had taken the correct amount in the first place there wouldn't be an outstanding amount! NOW I must transfer a R2!!!!! and be charged bank chargers just to have this loan account closed. You guys are really *****! is it coz you don't want anyone to be able to close their accounts?
I am really disappointed in FNB. I am trying to close all of my loan and debt accounts and you are making it impossible! Yesterday when I spoke to someone regarding this they said that this account would be closed once the funds reflect. SO why was it not picked up that there would be an outstanding balance? I need an answer ASAP!
For the past few months the debit order amount was R1184.67 however on Saturday only 1182.74 was deducted from my account.
I do not change this amount so why all of a sudden?
Now this might not seem like a big deal BUT now if I go into the account it says SETTLEMENT amount is R1.91! WHAT THE **** IS THAT!!!!!! If you had taken the correct amount in the first place there wouldn't be an outstanding amount! NOW I must transfer a R2!!!!! and be charged bank chargers just to have this loan account closed. You guys are really *****! is it coz you don't want anyone to be able to close their accounts?
I am really disappointed in FNB. I am trying to close all of my loan and debt accounts and you are making it impossible! Yesterday when I spoke to someone regarding this they said that this account would be closed once the funds reflect. SO why was it not picked up that there would be an outstanding balance? I need an answer ASAP!
Can I please have someone call me ASAP. It's ridiculous that I must call you guys all the time just to be put on hold for hours or to be redirected from 1 department to another.
I want this sorted out today!
Can I please have someone call me ASAP. It's ridiculous that I must call you guys all the time just to be put on hold for hours or to be redirected from 1 department to another.
I want this sorted out today!