NM
Nokuthula M
1 reviews | Active since Apr 2021
07 Apr 2021, 08:47
Continuously shocking service
After spending 2 hours on the phone to 4 different people, I still can't use my online app - the relaxed nature of the App team and online banking is shocking. Although I did not request this, I was told to expect a call from a supervisor. Almost 24 hours later.
In the meantime I cannot transact ...
The level of service has become increasingly more and more shocking.
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Replies (2)NM
Nokuthula M's updateReviewer Update
12 Jul 2021, 11:38Almost 4 month later.. still no joy.
I asked for a recording of the last call I had with a consultant to be told to go and collect the recording at a branch.. during a pandemic.
I want to cancel me credit card, even that is proving to be a challenge.
Lost for words really
I asked for a recording of the last call I had with a consultant to be told to go and collect the recording at a branch.. during a pandemic.
I want to cancel me credit card, even that is proving to be a challenge.
Lost for words really
NM
Nokuthula M's update12 Jul 2021, 11:38
Reviewer Update
Almost 4 month later.. still no joy.
I asked for a recording of the last call I had with a consultant to be told to go and collect the recording at a branch.. during a pandemic.
I want to cancel me credit card, even that is proving to be a challenge.
Lost for words really
I asked for a recording of the last call I had with a consultant to be told to go and collect the recording at a branch.. during a pandemic.
I want to cancel me credit card, even that is proving to be a challenge.
Lost for words really
NM
Nokuthula M's updateReviewer Update
12 Jul 2021, 11:40I'd like a response today please.
NM
Nokuthula M's update12 Jul 2021, 11:40
Reviewer Update
I'd like a response today please.