Continuously disappointed🚮

For a well known bank with so much years of experience, I really with we could be taken seriously for once. Last month I tried reporting a debit order that I didn't authorise debiting money from my account, and I was told it has been disputed to my surprise this morning money went out again with the same reference but number's added. I called FNB again for assistance and was hung up on asi spoke to Quinton from ***** department. I called again and asked to be transferred back to him as didn't want to start over only to be told it should be handled by dispute where I spoke to Lunga. I was told no matter how many time's I dispute it with a changed reference number it will keep going through.😏😏 I asked for a solution and he said general enquiry will provide me the people's numbers to call them to stop the debit orders but shockingly I was told they didn't have that information when I called last month. He transferred me before I could complete my questions which I feel was extremely rude. I got through to sales and Jenny who was impatient initially but later calmed down to listen to my story and assist.

Shouldn't we authorise debit order's on our accounts,and if I didn't shouldn't that be regarded as *****? I'm more disappointed and wish FNB could just do better.🚮🚮 If I could rate a zero I would, but Jenny earned u that 1.