1 reviews | Active since May 2012
Continuous spam calls FROM MY OWN BANK
We are at our wits end with FNB and are looking into switching banks. For the last 2 weeks (and even before), I have been hounded with calls from FNB trying to sell me some or other service. On a few occasions I have told them to please stop calling me because I am not interested. When I told the 1 lady that I am not interested, she does not say thank you and end the call...she comes up with all sorts of objections and starts again with "yes, but". I just ended the call. If a customer says no, LISTEN TO THEM. This did not stop there. Again I was called incessantly and I just kept ignoring the calls. Yesterday morning someone phone me AGAIN and I ignored the calls. Then this woman had the audacity to call me ON MY WORK PHONE and try to sell me ****. I AGAIN explained that I have told how many of their staff members that I am not interested and that i do not appreciate being called at work. THE EXACT SAME THING HAPPENED AGAIN THIS MORNING! I received 2 missed calls from FNB. I eventually gave in and called back. I explained to the situation to the lady who answered and guess what her response was? "Then just ignore the calls". What the hell kind of customer service is that?? I told her why on earth should I ignore the calls, how about they just stop phoning me...and I put the phone down. She then phones me back ON MY WORK PHONE AGAIN! As soon as I heard it was her, I put the phone down. Seriously FNB...enough is enough. My husband and I are now looking at other banks to switch to. Well done on chasing your customers away!
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
