Continuous problems with FNB short term insurance

<p>I cannot believe I am writing another review about FNB short term insurance customer service. I previously logged a complaint and got a call from an FNB representative who said someone from the department would call back and till date, that has never happened. Last week I submitted my claim forms and all neccesary documents to Elezaine Abdulla, I never received any acknowledgement of the email, any updates or feedback. I called this morning and spoke to Zandile who informed me that there is no claim registered and nothing has happened on this policy. I always speak extremely highly about FNB to everyone I know, but the short term insurance is by far the most embarrasing service ever from FNB, this is **********. I still have damages to my vehicle and nobody can assist, no claim is registered, nobody ever follows up, this is extremely pathetic service</p>