AJ
Amanda J

1 reviews | Active since May 2021

16 May 2021, 18:24

Continuous ********** debit orders saga

My identity appears to have been compromised, together with my banking details. I have had debit orders that have gone off my account since January 2021 and although every month I stop the debit order (which I am charged for), the same debit order associated to Telkom Mobile (and most recently MTN) goes off. To date, I have not had any one of the agents that I had dealings with on the secure chat on the FNB app, advise me of the fact that you offer the DebiCheck function where I am to either approve or decline a debit order. Apart from advising FNB of these ********** transactions, I have reported the incident to SAPS, SAFPS, Telkom and MTN (the merchants were my banking details were used) and yet again on Saturday morning I woke to the discovery that another R1852 has been deducted from my account by Telkom. Your Musgrave branch recommended I phone *** on Wednesday 28 April, to report the ********** transactions. This proved fruitless, as I kept on being pushed between ***** and Debit order divisions with a empty promise of someone phoning me back when I eventually asked for a supervisor. (the reference number I was given - ***)

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