Continuous FNB problems!!

Hi everybody i bank with FNB i started off on a gold cheque account everything was fine. Until i was upgraded to a premier client where there was just problems after problems. It started first where i went to fnb to increase my credit card limit after i had made the request one of the consultants had messed up my account by doing an increase on a gold account instead of my premier account. I have been back and forth to fnb trying to get my account back to premier as they had now changed it to gold and the request went through as a gold account. During this process of correcting my account the fnb consultant were keep doing credit checks which i wasnt aware of. I then went to fnb again after that wanting to increase my limit again after they sent the documents to sign and everything i see it was requested to been increased on the gold again so i told them that they made the same mistake again and must correct it. So i was pre approved for the increase before as for them sending me the documents. When they changed everything i was all of a sudden declined and not only was i declined i was approved for a couple things on the system that i was able to get but now i all of a sudden was not approved for anything. So a couple months later i took out a temporary loan with FNB. I was then informed that i had to make sure i make payment before a certain date . The outstanding amount was R1299 which i did deposit into my account three or four days before the due date. I then checked the next day to see if the money was deducted which it wasnt so i then went on the secure chat to inform them that the last amount of money is in my account and myst be deducted. That was when the consultant then told me that i do not owe as the temporary loan has been payed up so i said ok thank you. Couple of weeks later i get a sms that says i have been turned over due to the outstanding amount of R1299 on my temporary loan. So i went immediately to fnb to see what was going on as i remeber the consultant telling me that the loan had been payed. So i filed a complaint at fnb saying how i can been handed over and so fourth. I made sure also that the complaint was sent a few days before my debut orders was going to go off. I had not put any money in my account since that time as i thought FNB would deduct it for this loan. It took FNB almost 2 weeks to respond with this problem. Which in that time my debet orders were bouncing off my account and i have almost R400 in penaltys that i have to now pay for. I told FNB how upset i was 2 days ago when they sent the email with response to my complaint and i still havnt got a response from them. I keep having to run after fnb to sort these issues out. They never kept me updated or followed up in anyway which is absolutely ridiculous. I even warned FNB that i was going to go to ombudmans if they dont sort this mess out but still they dont respond. Ive become really fed up with FNB with the way they run there bank. There has just been problems after problems, and never gets resolved!!