ZK
Zaaida K

1 reviews | Active since Oct 2013

01 Aug 2016, 05:13

Continuous disappointments!

<p>Debit order unpaid when there was more than sufficient funds in my account!!!!! You closed my savings accounts last month without informing me YET the scheduled internal transfers to these accounts still go off???????? Wake the hell up and deliver the service that I'm paying for! </p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Aug 2016, 07:58
Official

Please accept our apologies for the disappointing experience and the unnecessary concern caused.

we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint 982507

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** (option one)

ZK
Zaaida K's update01 Aug 2016, 20:32
Reviewer Update

Ive only received an email response regarding the stop order for my savings accounts. Woukd love to know why my debit order was unpaid and I WOUKD ABSOLUTELY LOVE TO KNOW WHERE MY MONEY IS. INTERNAL TRANSFER DONE ON SATURDAY YET FUNDS ARE NOW REFLECTING? WHERE IS IT???