Continuous Disappointing Customer Service

Having more and more issues with FNB lately. I enquired about money being deducted from my account last month, the agent Zane was rude and ended the chat before my issue was resolved. I logged a complaint on the app, but nothing came of it.

Today I again requested assistance via the chat again as my mobile data was not working and I still have data left. The agent Lesego advised I do a sim swap at a branch (which seems a bit extreme), and I had to suggest to the agent to reset on their side (as this has happened before with my FNB Connect sim) and now it is working.

I am not sure if they are understaffed, not properly training their staff or if FNB does not care about their customer service anymore, but sadly after 10+ years of banking with FNB, I am considering moving to a different bank.