IN
Indrani N

1 reviews | Active since Jun 2013

05 Feb 2018, 16:47

Continuous charges for a cheque account that is not in use since 2013 !!!!!!!!!!!

My cheque account was placed under debt review in Sep 2013 with an amount of R1945.80.

According to NPDA Statement, my last payment of R100 paid was on 08 July 2015 and the account should have been paid up and closed.However, prior to my knowledge, FNB had been charging me the monthly fee and interest since 2013. FNB called me 2 years ago telling me that I owed them around R5000 , I made an appointment with my debt counsellor and explained the whole story. We requested a statement with the amounts owing, and we were told that FNB is allowed to charge debt review clients monthly fees, it should have been included in the negotiations...Why did FNB accept my debt counselors proposal in 2013 if the amount negotiated was not sufficient, and now i am being charged 3 times what i initially owed!

Currently, I owe FNB around R6000 & They are continuing to charge me the monthly fee of R100 and interest every month for a cheque account that has not been used since 2013.

Irrespective of the explanations FNB provides to me, and the fact that my debt counselor was the negotiator here - i feel it is ********* and inconsiderate for FNB to continuously charge me fees for a cheque account which is not in use. This is not the type of service i would expect from FNB, And once my debt review is complete - i would never go back to FNB as a client ,nor recommend FNB to anyone i know. It is outrageous that a person like myself under debt review, has to be held to these inappropriate charges, for services i am not being rendered. Especially since i am trying to find my feet again ,financially.

FNB did not contact me to advise me of a way forward, instead continues to charge me? This is inhumane! FNB is not a people's bank , they are out to trap clients in every way possible!

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Feb 2018, 17:04
Official

Good day naidooindrani,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints Team

*** (option one)