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Katrina E

1 reviews | Active since Apr 2017

26 Apr 2017, 07:29

Continuous bad service

<p>Refer to last two Hello Peter reviews. I have now approached 702 and banking ombudsman. I to date have three reference numbers for my complaint and no replies. I am sick of this kind of service. Not one person has personally contacted me to find out what the problem is. Just an sms or email and that only contains a reference number and no contact details. Great. I am not running after fnb. I have not been able to use my account for 2 months. I was told on my first visit to the assistant branch manager to not leave money in my account until it was sorted. This is did and yesterday I received a legal document from the branch manager telling me I have 35 days to make payment. Oh please. I am closing my account and advise anyone wishing to use FNB as their bank of choice to re consider. They are the most inefficient, unhelpful group of people I have ever come across especially the Fourways branch. I am going another route now after giving the bank two months to get things sorted. No longer wasting my time. To FNB please don't send me another ****** reference complaint number because it's all just promises and no action. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 Apr 2017, 10:46
Official

Good day Ms. Katrinag13

Thank you for bringing to our attention that after previously reporting this matter to the bank you still have not received a conclusive response. We do sincerely apologise for any inconvenience caused.

Please note that we have escalated the matter of urgency, you will receive feedback in short due course.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***