1 reviews | Active since Apr 2017
Continuous bad service
<p>Refer to my previous complaint. I have been unable to use my account for over a month because nobody at FNB sees any urgency in sorting out the situation. I got a second complaint reference number on 5th of April and haven't heard a thing since then. This is so ridiculous. I am contacting the banking ombudsman and perhaps will get things sorted that way. At this moment I am so tempted to close my accounts and go elsewhere. Enough is enough </p>
Good day Ms. katrinag13
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Ms. katrinag13
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***