1 reviews | Active since Mar 2015
Continuos Call Redirection without help
I have only discovered now that my card has been blocked for online payments for one reason or another not communicated to me. I patiently called the online banking division for some help. Since that call I have been directed to three other divisions and holding the phone for almost an hour now, no one seems to be able to help me with my query. I do not know what to do now in order to reactivate my cards for online secure payments. Its really urgent.
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints
Naomi Petersen
*** (option one)