Continued Poor Service

<p>I wrote a report on Hellopeter on 7 July 2017 for overcharged bank fees.</p> <p> </p> <p>You rep**** to me on 10 July 2017 to tell me that your annual bank fees increased. I rep**** immediately, informing you that the increased bank fees wasn't the issue but the fact that FNB charged me a full monthly fee instead of pro-rata as discussed with the consultant at FNB Irene Mall branch.</p> <p> </p> <p>Your automated system rep**** that the issue will get the attention it deserves. I followed up on 13 July 2017 to find out what the progress is.</p> <p> </p> <p>To date FNB have not bothered in following up to resolve the query.</p> <p> </p> <p>Seems like your institution don't care about the consumer because it is not about the money; its about principles. </p> <p> </p> <p>Stop hiding behind emails - get your act together and get someone with a name to contact me.</p> <p> </p> <p> </p>