1 reviews | Active since Jul 2018
Continued frustration with FNB Connect
After the response below my sim card were blocked anyway, adding to the continued frustration with FNB Connect!!!!!! They did reply that I will no longer receive messages and the cost were waivered.
Good Day Mr Oosthuizen
FNB Connect got your complaint reference number ********** NF Here’s what to expect next…
We’re working on your request, and we promise to respond within 8 business hours (it might take a bit longer on evenings and weekends).
Thanks for reaching out.
P.S. We’ve got our best complaints specialists on it :)
Thanks again,
Curvin Schroder Complaints Manager
Good day Tjaart Oosthuizen,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Connect who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Tjaart Oosthuizen,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Connect who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)