Continued bad service FNB EBucks Dept

So i logged a complaint last week on Hello Peter regards to bad service i received at FNB since i reopened my account and the eBucks issue. My goodness after that complaint even worse service from *********** staff in the EBucks department.Friday 15th May 26 i get a call and its dropped immediately,soon after i receive an emsil saying they trying to call me.I called bsack and left a message notifying the agent thsat the call from Fahraan did not ring long and it dropped.Then no callback.Monday i receive another email stating they called me.I did not have a midss call on my phone.I again call the Fnb call Centre. I leave a message with an agent, and I ask her to confirm what number Tsholofelo used and it was the incorrect number. She said she will notify her. Then the next day i receive another email case is closed. Yet this agent was continuing to call wrong number. Sad that Fnb has people work there that has no interest in customer satisfaction. Extremely *********** really.Im definitely changing banks no doubt