Continually dropping service standards...

I have only always banked with FNB. Over 15 years now, since my first Junior Account and always told people FNB never gave me a reason to change or look elsewhere. However the general drop in service, which started a few years ago, and now in the last month has become very noticeable. From systems errors to very long call back time to a message saying calls are recorded, but you can't get references numbers to everything being slow to consultants flat out telling you they can't help you in a timely manner because they are too busy . Time to look elsewhere. Time to switch!