Contacted FNB on April 2nd to resolve a problem. April 10th and the problem is still unresolved.

On April 2nd, I sent an email to the PayPal department within FNB to have my PayPal account unlinked from my banking profile so that I could link a new one. I got a response on April 7th, which said that I need to call the department for assistance. ***

On April 7th, I called the PayPal department. I could not be assisted with the unlinking of my PayPal account as a withdrawal from PayPal was marked as suspended (the suspended withdrawal was from March 2nd) and had not been paid to me. From my side, I can confirm that the withdrawal was paid as the withdrawal has the "completed" status and I can see the payment in my statement. I was told that this needed to be escalated to the finance department and I would be contacted within 24 hours. I was not contacted. On April 8th well after 24 hours had passed, I contacted FNB again and I was once again told that it needs to be escalated and I would be contacted within 24 hours. It is now the end of April 10th and I have not been contacted. ***

Please unlink my PayPal account from my online banking profile so that I can link a new one. Thanks