1 reviews | Active since Apr 2013
Contacted Ebucks via Email and didn't receive a response
<p>I purchased 2 Powerbanks from the Ebucks website using my ebucks for Christmas presents (Order No. ********** 5). These stopped working soon after purchasing them and I emailed the customer care at Ebucks.com asking if they could be sent back. This was within 6 months of purhasing these Powerbanks. They didn't respond so i would like them to get back to me and see how we can fix this. These Powerbanks were on a large discount so obviously they were old stock they needed to move...I need to be contacted please.</p>
Good Day
Thank you for taking my call, I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
Thank you for taking my call, I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Thanks FNB and Ebucks. You guys really got hold of me quickly after I posted this complaint. Literally within 10 minutes. Problems sorted out thank you very much. I am impressed and only hope that other companies will take customer service as seriously as you do.
Thanks FNB and Ebucks. You guys really got hold of me quickly after I posted this complaint. Literally within 10 minutes. Problems sorted out thank you very much. I am impressed and only hope that other companies will take customer service as seriously as you do.