Contact centre - ***
<p>I had to dispute debit orders I did not authorise on my account. I have tried on numerous occasions to get through to the call centre but with no luck. I was on hold for over 10 minutes at a time and at one stage I was on hold for 30 min! It is really shocking to see service like this from a big bank like FNB! </p>
Good Day
I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP to address service failure and provide you with resolution. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: ***
Good Day
I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP to address service failure and provide you with resolution. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: ***